FAQs

  • We have limited availability for counseling services and are currently accommodating a waitlist based on individual urgent needs. The waiting period can vary, lasting up to 8-12 weeks. To inquire about the waitlist duration or be added to it, please contact our office at (903) 231-5010 or (903) 231-5486.

    We understand the challenge of waiting but assure you that receiving therapy from our esteemed experts, Beniam and Tsigereda, is worth it. Their expertise, skill, and experience make them highly sought-after by clients in need of exceptional care.

    Don't let the waitlist discourage you from seeking help. Reach out to our office today, and we'll do everything we can to ensure you receive the support and care you need from Beniam and Tsigereda. Thank you for your understanding and patience.

  • A Good Faith Estimate will be provided to you upon scheduling a paid service or upon request.

  • At Safe Space Connect, PLLC, we recognize that unforeseen circumstances can occur. As a result, we are dedicated to creating a safe and supportive environment for all clients, regardless of their financial situation. We firmly believe in making counseling services accessible to everyone and will make every effort to ensure that our services are affordable and fit within your budget.

    Please feel free to openly discuss any concerns or questions you may have about fees with your clinician. We are committed to working with you to find a solution that works for both parties, whether it involves adjusting the frequency or duration of sessions or providing a sliding fee scale option. Your well-being is our priority, and we are here to support you in finding a suitable arrangement

  • We recognize and appreciate the dedication of our clients at Safe Space Connect, PLLC to their counseling sessions. To ensure effective scheduling, please provide us with as much notice as possible when canceling or rescheduling an appointment, ideally at least 48 hours in advance. However, if you fail to cancel or reschedule your appointment with at least 24 hours' notice or do not show up for your scheduled appointment, we kindly request that you understand the impact it may have on our operations.